Getting Started
On first launch, choose a clean local workspace or load the fictional demonstration transaction. Local use does not require an OfferTrail account or Firebase setup.
Help with your transaction workspace
OfferTrail Support
Get help with setup, local records, shared brokerage workspaces, documents, deadlines, purchases, and account or data requests.
Shared Brokerage Workspace
A brokerage owner or administrator creates the workspace and sends an email-bound invitation. Teammates sign in with the invited email address, enter the workspace ID and invitation code, then pull the workspace.
Sync Problems
Confirm that the device is online and signed into the correct account and workspace. Use Sync All Records to send local changes or Pull Workspace to restore cloud records. Avoid editing the same transaction on two devices while either device is offline.
Documents and Scanning
Imported PDF and scan suggestions must be reviewed against the source document before acceptance. If a file will not import, confirm it is a readable PDF or supported image and try a smaller copy.
Deadlines and Calendar
Calendar events and reminders require permission in Apple device settings. Verify each legal or contractual deadline against the controlling document; OfferTrail reminders do not replace professional review.
Branding and Room Setup
Company branding, team membership, workspace access, properties, and people are managed from OfferTrail Setup. Workspace owners and administrators control invitations and role assignments.
Purchases and Subscriptions
Purchases made through the App Store are billed and managed by Apple. Use Restore Purchases while signed into the Apple Account that completed the purchase. Subscription changes and cancellations are managed in Apple Account subscription settings.
Account or Data Requests
For cloud account access, correction, export, or deletion requests, contact support from the email address associated with the account. Include the workspace name or identifier when applicable.
Contact support
Tell us what happened
Email support@newvillage.app. Include the device model, Apple operating-system version, OfferTrail version, whether you use local or cloud storage, the affected property or workspace name, and the steps that reproduce the issue. Do not email passwords, invitation codes, unredacted contracts, financial account numbers, or government identifiers.