Home control help
Help connecting Apple Home, organizing rooms, controlling accessories, viewing cameras, using widgets, and restoring RoomHalo Pro.
Open RoomHalo, enter Settings, and allow Apple Home access when prompted. RoomHalo displays the homes, rooms, scenes, and compatible accessories already configured in Apple Home. Add or rename accessories in Apple Home first, then refresh RoomHalo.
Confirm the accessory responds in Apple Home, that your iPhone or iPad is signed into the correct Apple Account, and that the device is on the expected network. Check the accessory bridge or home hub, then use Refresh in RoomHalo.
Try the same action in Apple Home. Some locks, garage doors, cameras, and remote commands require a home hub, authentication, or confirmation. Joined accessories can expose several services; RoomHalo groups compatible services while preserving Apple Home’s safety rules.
Select the Cameras room or camera glance chip, then tap a camera tile to request its HomeKit stream. If video is unavailable, verify it in Apple Home, check network access and the home hub, and allow several seconds for the secure stream to start.
Use Settings to show or hide rooms, change carousel order, choose accent colors, add room photos, and adjust the control-tile glass effect. Room names and accessory assignments come from Apple Home.
Add a RoomHalo widget from the iPhone or iPad widget gallery. Open RoomHalo after changing favorites or Home status so the widget can refresh. Security-sensitive actions may open the app or require confirmation before Apple Home accepts them.
RoomHalo Pro is a one-time App Store purchase, not a subscription. If an earlier purchase is not recognized, open the RoomHalo Pro screen and choose Restore Purchases while signed into the Apple Account used for the purchase.
RoomHalo does not maintain a separate account or home database. Revoke Apple Home permission in system Settings or delete RoomHalo to remove its local preferences. See the Privacy Policy for details.
Email support@newvillage.app. Include your device model, iOS or iPadOS version, RoomHalo version, the affected home/room/accessory type, what Apple Home shows, and the steps that reproduce the issue. Do not send Apple Account passwords, home invitation codes, street addresses, or camera images unless specifically requested and safe to share.